Terms & Condition

This website is owned and edited by Olivia Yao Jewellery

Use of this website is subject to the following Terms and Conditions. Olivia Yao Jewellery holds the right to revise these terms by updating those terms stated herein. We do encourage website browsers to read these terms as use of the website is deemed acceptance of the terms.



The Products displayed on this Website are not shown to actual size nor are their images binding as to detail. Some Products may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other Products may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item, and your attention is drawn to the Product details and content where given. All Products are subject to availability. In the unlikely event of a change in the specification or quality of the goods ordered we will offer you a substitute item of the same or better quality for the same price, which you shall be entitled to reject.



The Price of the Product will be as stated on our Website at the time you submit your order. Prices stated on the Website include VAT for the item(s) but not the cost of delivery and insurance during freight as that cost is dependent upon the value of the item(s) purchased and so is advised in addition to the Prices stated.

All Products must be paid for in full before being dispatched.

For Products where a small or large size is requested or where items are custom works or any type of special order you will be asked, when submitting your order, to pay an additional amount to the price offered on the Website.

Without prejudice, if we discover an error in the price of the Products offered we will contact you to resolve the situation.

Please be aware by making an enquiry you are under no obligation to purchase any Product but you agree to be bound by our Privacy Policy.



Before your order can be accepted, we must receive cleared funds or a confirmation of the authorisation of the payment. Once payment has been received we will confirm that your order has been accepted by sending an Order Confirmation to you at the e-mail address you previously provided. Our acceptance of your order brings into existence a legally binding contract between us.

You can pay for the Product in Pounds on our Website.

You must pay for the Products you order by using any method currently specified on the Website, which may include without limitation;

  • Credit or debit card by communicating your card details to Paypal.
  • You agree that in any event that Olivia Yao Jewellery have no liability to you for any loss, damage, costs, expenses or other claims that you may incur.
  • You agree to indemnify Olivia Yao Jewellery in full against all costs and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs.



We reserve the right to cancel your order if:

  • One or more of the Products you ordered was listed at an incorrect price due to a typographical error in the pricing information received by us from our suppliers or for any other reason;
  • A Force Majeure Event occurs.

If we do cancel your order we will notify you by e-mail and will offer an alternative replacement product or refund to you any amounts paid as soon as possible and in any event within 30 days if your order.

We are  not be obliged to offer any additional compensation for disappointment suffered and we have no liability to you for any loss, damage, costs, expenses or other claims that you may incur.



As part of our insurance requirements and quality control procedure, before any Product is shipped the Product is inserted into the packaging in the presence of a suitable individual and duly sealed.

Delivery will be made to the address specified in the Order Confirmation. Olivia Yao Jewellery reserves the right to restrict the delivery of Products to certain areas.

We will take all reasonable steps to deliver your order to you on or before the date specified in the Order Confirmation but delays may be caused and delivery can be delayed due to Force Majeure Events or for any other reason and Olivia Yao Jewellery does not warrant or guarantee the delivery date specified in the Order Confirmation and shall have no liability to you for any loss, damage, costs, expenses or other claims that you may incur as a result of late delivery. The time for delivery of the Products shall not be of the essence of the contract.

You will become the owner of the Products you have ordered when they have been delivered to you. Once the Products have been delivered to you they will be held at your own risk and we shall not be liable for their loss or destruction.



Except for the Products that are special bespoke orders, you will be entitled to cancel your order by written notice by post to Olivia Yao sales department 27 Beresford Road, Great Yarmouth, Norfolk NR30 4AB or by email to info@oliviayao.com giving details of the goods ordered, this must be done within 12 hours of payment.

Please be aware a handling charge of £15 may be applicable for cancelled orders where handling, postage and packaging has ensued. You do not need to give us any reason for cancelling your order. This policy is in accordance with the EU Distance Selling (Directive 97/7) as ratified by part of the Consumer Protection (Contracts Concluded by Means of Distance Communications) Regulations 2000.



Subject to the following provisions of this clause, we warrant that the Products will be of satisfactory quality. The aforementioned warranty is given by Olivia Yao Jewellery subject to the following condition:

Olivia Yao Jewellery is not under liability to the customer for any loss, damage, costs, expenses or other claims in respect of: (a) any defect arising from wilful damage, negligence, failure to follow instructions for the use of the Products (whether oral or in writing); (b) misuse or alteration of the Products without our approval; (c) arising from any Customer Material supplied by you which is incomplete, inaccurate, illegible, out of sequence or in the wrong form, or any other fault of the Customer and/or (d) for Products not manufactured by Olivia Yao Jewellery, in respect of which the customer shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to Olivia Yao Jewellery.

Olivia Yao Jewellery’s high quality jewellery should meet or exceed your expectations. However, in the event that you are dissatisfied with your order, the Products delivered to you are incomplete or you have received incorrect Products, we shall have no liability to you unless you return the goods to the address provided within 7 days of delivery of the Products in question.

If you notify a problem to us after the 7 day refund period, we may refer you to a local jeweller associated with Olivia Yao Jewellery to rectify the fault or we may offer you an alternate product within 30 days of delivery to the same value of the goods provided that that the original Product is returned to us in its original condition.

Products should be returned to us in accordance with the clause as stated above, without dispute. In each case, Olivia Yao Jewellery will have no further liability.



If you exercise your right to cancel or to return the Product(s), the following procedure must be followed:

  • Contact the Olivia Yao Jewellery sales line within 7 working days after the date of delivery of the Product(s) to you to obtain a delivery address to return the Product(s) to;
  • Secure the Product(s) and all of the original packing materials, including return form, packing slip, in a plainly wrapped cardboard box (the post office has these available if you do not have);
  • Send the Product(s) by registered mail, as this is the safest way to ship high-value items. For your protection, please insure the package for the full amount of the invoice plus shipping charges. Olivia Yao Jewellwey will not be responsible for items lost or damaged during shipping.
  • Clearly print your name and address on the outside of the package in the return area. Mail the package to: 3F, NO. 693, Song-Shan Rd. Taipei, Taiwan. Please be careful: You should NOT write jewellery or other luxury-related words anywhere on the package, as this invites possible theft of the package.

Returns are simple, but are subject to certain rules:

(a) the item MUST be received by Olivia Yao Jewellery within seven days from the date of delivery of the order to.

(b) each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to your negligence will not be accepted for refund. Due to reasons of hygiene, earrings are shipped in a transparent plastic bag which is sealed; to qualify for a refund we can only accept earrings back if they are returned the way in which they were received;

Olivia Yao Jewellery will refund the cost of the item less the postage and packing. Refunds will be made in the same form as the original purchase.

All requests will be processed after our office inspects and verifies the condition of the Products. Returns take approximately five business days to process upon receipt of the item.



You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the Website. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within the Website.

Olivia Yao Jewellery gives no warranty or representation as to the accuracy, suitability or reliability of the information and content of this Website for any purpose, which information and content is provided on an “as is” basis.

Olivia Yao does not warrant that functions contained in the Website content will be uninterrupted or error free, that defects will be corrected, or that Olivia Yao Jewellery or the server that makes it available are free of viruses or bugs. We shall have no liability for any direct, indirect, special or consequential loss arising out of the use of or the inability to use this Website including (without limitation) reliance on any information or content of the website or which results from mistakes, omissions, interruptions, deletions of files or emails, defects, viruses or delays in operation or transmission.

The information on the Website may contain technical inaccuracies or typographical errors and may be changed or updated without notice. Olivia Yao Jewellery may also make improvements and/or changes to the Website at any time without notice.

Any information we receive from you will be dealt with in accordance with our Privacy Policy.

Certain links in this Website connect to other websites maintained by third parties over whom we have no control. We make no representations as to the accuracy or any other aspect of information contained in other websites.




The entire content of the Website, including all copyright, trademarks and other intellectual property rights it contains, including the use of the name ‘Olivia Yao Jewellery’ is the sole property of Olivia Yao Jewellery or our licensors. You are permitted to copy, transmit and to use such material only for the purpose of ordering Products from the Website, but you not are entitled to copy, reproduce, transmit, display in public, create derivative works from or otherwise commercially exploit such material.

All intellectual property rights in the Products (subject to the rights of any third party) belong to Olivia Yao Jewellery.

You warrant that all Customer Material provided to us will not be defamatory or infringe the copyright or other rights of any third party, and you shall indemnify Olivia Yao Jewellery against any loss, damages, costs, expenses or other claims arising out of any such infringement.



These Terms govern the contract to the exclusion of all other terms and conditions stipulated in any other communication or document unless expressly agreed in writing by Olivia Yao Jewellery.

Olivia Yao Jewellery reserves the right to vary the content of these Terms from time to time, with any changes being published on the Website. However, such variations will not affect any Contract between Olivia Yao Jewellery and you. Continued use of the Website, or any of its services will signify that you agree to any such changes.

We may correct any typographical, clerical or other error or omission in any information on the Website or in any email or other document or communication issued by Olivia Yao Jewellery without incurring any liability on our part.

If any clause or part of a clause in these Terms is held by any Court of competent authority to be unlawful, invalid or unenforceable, such clause or part shall be severed and the remaining provisions of these Terms shall remain in full force and effect.

These Terms, together with our Website prices, delivery details, contact details and privacy policy set out the whole of our agreement relating to the supply of the Products by us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms or as an authorised representation about the nature or quality of any Products offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

The contract between you and Olivia Yao Jewellery shall be governed by English law and you and Olivia Yao Jewellery submit to the exclusive jurisdiction of the English Courts.